If you’re experiencing an issue not covered in this guide, click “Create Ticket” on our Discord support channel. Our Super-B team will get back to you as soon as possible.
Required Information
Your in-game nickname or Epic Games Account ID
If your in-game account has not been created yet, you can simply provide your Epic Games Account ID.
Description of the issue
(Please attach a screenshot of the error message or a video showing the issue.)
Optional (only if the game client crashed)
A screenshot of your PC specifications (CPU and GPU)
→ This can be found using dxdiag or in Task Manager → Performance tab
Please zip the contents of the crash folder located at:
%LocalAppData%\ProjectV\Saved and attach it to your ticket.
How to Find Your Epic Games Account ID
Open the Epic Games Launcher
Click on your profile, and copy your Account ID
How to find your PC specs: CPU and GPU information
Press Win + R on your keyboard to open the Run dialog.
Type dxdiag and press Enter.
The DirectX Diagnostic Tool window will appear.
Take screenshots of both the System and Display tabs and attach them to your support ticket.
