> For the complete documentation index, see [llms.txt](https://superb-1.gitbook.io/superb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://superb-1.gitbook.io/superb/support/bug-and-issue-report.md).

# Bug & Issue Report

If you’re experiencing an issue not covered in this guide, click **“**[**Create Ticket**](https://discord.com/channels/1279322129086808155/1280217858667970580)**”** on our Discord support channel. Our Super-B team will get back to you as soon as possible.

#### Required Information

* **Your in-game nickname or Epic Games Account ID**
  * *If your in-game account has not been created yet, you can simply provide your Epic Games Account ID.*
* **Description of the issue**\
  (Please attach a screenshot of the error message or a video showing the issue.)

#### Optional (only if the game client crashed)

* A screenshot of your **PC specifications** (CPU and GPU)\
  → This can be found using `dxdiag` or in Task Manager → Performance tab
* Please **zip the contents** of the crash folder located at:\
  `%LocalAppData%\ProjectV\Saved` and attach it to your ticket.

***

**How to Find Your Epic Games Account ID**<br>

1. Open the Epic Games Launcher
2. Click on your profile, and copy your Account ID

<figure><img src="https://863027410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1i1esCY4jMcBq4srOvmF%2Fuploads%2FQSXPXXasxxs90wtJjaBO%2F11111.png?alt=media&amp;token=e149a3f6-4e45-4c59-ad71-cc29c4ad9de8" alt=""><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://863027410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1i1esCY4jMcBq4srOvmF%2Fuploads%2Fmllv6BMFVIJORFiOtMDV%2Fidid_2.png?alt=media&amp;token=9cd96c07-39cb-4442-b6e2-5862194aada5" alt=""><figcaption></figcaption></figure></div>

***

**How to find your PC specs: CPU and GPU information**

1. Press `Win + R` on your keyboard to open the **Run** dialog.
2. Type `dxdiag` and press **Enter**.
3. The **DirectX Diagnostic Tool** window will appear.

   1. Take screenshots of both the **System** and **Display** tabs and attach them to your support ticket.

   <div align="left"><figure><img src="https://863027410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1i1esCY4jMcBq4srOvmF%2Fuploads%2FWbs2SuEyq2b3V4oauml1%2Fimage.png?alt=media&amp;token=713f6408-8ee1-450c-a0d6-9e4b377aed14" alt=""><figcaption><p><br></p></figcaption></figure></div>

   <figure><img src="https://863027410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1i1esCY4jMcBq4srOvmF%2Fuploads%2FO1zYXwjyr1U9zhZxcRcc%2Fimage.png?alt=media&amp;token=6eeb0f0c-8416-4c9f-af55-1219c92185e0" alt=""><figcaption></figcaption></figure>